Moo2Yoo Ltd Customer Privacy Policy

At Moo2Yoo Ltd, we are committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, why we collect it and how we keep it safe.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us via the email address shown on our website.

What Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address and telephone number.
  • Billing and delivery addresses.
  • Business name (where applicable).
  • Order and purchase history.
  • Messages you send us, including enquiries, compliments and complaints.
  • Website usage information, including cookies and analytics.
  • Marketing preferences if you choose to receive updates.

Please note: We do not store your debit or credit card details. Payments are securely processed by our trusted third-party payment providers.

Why We Use Your Information

We use your personal information to:

  • Process and deliver your orders.
  • Provide customer support.
  • Respond to enquiries and complaints.
  • Send order updates and service communications.
  • Improve our website, products and customer experience.
  • Meet our legal, tax and accounting obligations.

Our Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to process and deliver your orders.
  • Legal obligation – to comply with tax, accounting and other legal requirements.
  • Legitimate interests – to improve our products, services and website, and to respond to customer enquiries.

How Long We Keep Your Information

We only keep your personal information for as long as necessary.

Order and financial records are retained for as long as required by UK tax and accounting legislation. Marketing preferences and general enquiries are retained only for as long as they remain relevant or until you ask us to remove them.

Who We Share Your Information With

We only share your information where necessary to run our business, including with:

  • Payment providers.
  • Delivery and courier companies.
  • Website hosting and e-commerce providers.
  • Trusted IT and business service providers.
  • Professional advisers where required.
  • Government authorities where we are legally required to do so.

We never sell your personal information to third parties.

Cookies

Our website uses cookies to help it function correctly, understand how visitors use the site and improve your browsing experience. Where required, you will be asked for your consent before non-essential cookies are placed on your device.

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Ask us to correct inaccurate information.
  • Request that we delete your personal information where applicable.
  • Restrict or object to certain types of processing.
  • Request a copy of your personal data.

If you wish to exercise any of these rights, please contact us and we’ll respond within the timescales required by UK data protection law.

Complaints

If you have any concerns about how we use your personal information, please contact us first and we’ll do our best to resolve the issue promptly.

If you remain unhappy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).r 2024